React Job: Sr Software Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

Team
Come join the Cloud Infrastructure Engineering team and work with a talented group of developers building out solutions that make our infrastructure highly available, scalable and fully automated.

Role
As a Cloud Engineer / Software Engineer, focused on Cloud Infrastructure Engineering, you will have the opportunity to work on ServiceNow Platform and Tools, build state of the art solutions using workflows, orchestration and developer tools in Private and Public Multi Cloud infrastructure.

What you get to do in this role:

• You will work on identifying & building solutions for critical issues in our cloud environments to ensure the continuous availability of our cloud (Five 9s).
• In addition to resolving cloud automation issues, you will work closely with Engineering teams and other members of the infrastructure organisation including SREs / System Engineering, Instance Automation, Monitoring, Technical Support and the ServiceNow development teams to keep our cloud safe and healthy.

Qualifications

To be successful in this role you have:

• Bachelor’s/master’s degree in Computer Science or related discipline
• Experience of troubleshooting and resolving difficult technical issues with ease
• Strong Experience delivering code with JavaScript frameworks (e.g. NodeJS, ReactJS, Redux), Java Web Application Framework & Integration technologies like workflows, APIs etc. And/or experience with other programming languages e.g. python, PHP, Java etc
• Solid understanding of data modeling and databases (MySQL preferred)
• A good knowledge of cloud infrastructure is a must
• Ability to identify and resolve technical issues rapidly in a cloud automation environment.
• Aptitude to identify the pattern of issues and provide automated solutions for issue resolution as an engineering team member.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Laser focused on customer issues

Other Preferred Skills:

• Experience with DevOps, technical support or technical operations is a major plus.
• Experience in ServiceNow application development
• Cloud infrastructure knowledge

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.